Jotivo
Support
Questions, problems or ideas? Tell us what you need help with, and we'll get back to you as soon as we can.
Your email app will open with the subject ready to go.
Common problems
I forgot my password
On the sign-in screen, tap Forgot password? and enter your email address. We'll send you a link to choose a new password. If you created your account with Google, sign in with Continue with Google instead.
I didn't receive the password reset email
The email can take a few minutes to arrive. If it doesn't show up:
- Check your spam or junk folder for an email from account@jotivo.app.
- Make sure you entered the email address you use for Jotivo. The link is only sent if an account exists with that address.
- Wait a few minutes, then tap Forgot password? again to request a new link.
Still no email? Get in touch and we'll help you get back in.
The person I invited can't see the list
Invitations show up in the Jotivo app, not in an email. Check that:
- They're signed in to Jotivo with the email address you invited.
- Their phone is connected to the internet so the invitation can reach it.
- They've accepted the invitation in the app.
My lists don't show up on my other phone
Make sure both phones are connected to the internet and signed in to the same Jotivo account. If your lists still don't appear, try reopening the app on both devices. Still missing? Email us and tell us what you expected to see.
How do I delete my account?
In the app, tap the person icon to open Profile, then tap your name and choose Delete account. The Data deletion page explains each step, what's deleted and what's kept.
Questions about the app itself? See the FAQ.
Privacy and terms
Read how Jotivo handles your data in the Privacy Policy, and the rules for using the app in the Terms of Use.